Refund & Cancellation Policy

Last updated: August 11, 2026

Thank you for subscribing to VoxAI. We want you to be completely satisfied with our services. Please read our policy regarding refunds and subscription cancellations.

1. Digital Products & Subscriptions

VoxAI provides digital, cloud-based software-as-a-service (SaaS) subscription plans (Basic, Pro, and Enterprise). Because our service is consumed immediately upon use (processing and transcribing audio), all subscription fees are strictly non-refundable.

2. No Refunds

Once a subscription is purchased, there will be no refunds under any circumstances. Even if you have not utilized any usage quotas (i.e. you have not uploaded or processed any audio files since starting your paid cycle), all sales are final and no refunds will be issued.

3. Exceptions & Billing Disputes

We review refund requests on a case-by-case basis. You may be eligible for a refund or service credit under the following circumstances:

• **Technical Failures:** If a system error or server outage prevented you from accessing the Service or processing audio, and our support team is unable to resolve the issue within 48 hours.
• **Duplicate Charges:** If our billing system or payment gateway (Safepay) accidentally charged you multiple times for the same subscription period.

4. Cancellations

You can cancel your VoxAI subscription at any time through your Account panel. Once cancelled, your subscription will remain active until the end of your current billing period, and no further recurring charges will be made. We do not provide prorated refunds for the remaining days of a cancelled billing period.

5. How to Request a Refund

To request a refund, please email our billing department at billing@vox-ai.cloud with the following information:

• Your account email address.
• The transaction ID or invoice number.
• A brief explanation of why you are requesting a refund.

Refunds will be processed to the original payment method used for purchase. Please allow 5-10 business days for the refund to appear on your bank or card statement.